com 999 | Responsible Gaming Guide for Safe and Smart Play

Core Responsible Gaming Tools

Tools com 999 provides to help you stay in control of your gaming

Setting a Deposit Limit

Set your own daily, weekly, and monthly deposit caps. Once a limit is set, it takes effect straight away.

Time Tracking & Reminders

See in real time how long you've been playing. You'll receive an automatic reminder once your set time is up.

Cool-Off Period

Take a temporary break of anywhere from 24 hours to 30 days. You will not be able to log in during this period.

Self-Exclusion

If you want to stop gaming for an extended period or permanently, use the self-exclusion option.

Activity History

View your full gaming and transaction history. See exactly how much you're playing, winning, and losing — complete transparency.

Expert Support

If you have any concerns about your gaming, our responsible gaming team is ready to help directly.

How Each Tool Works

Use whichever tools work best for you

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Deposit Limit

Set daily, weekly, and monthly deposit limits from your account settings. Lowering a limit takes effect immediately; increasing one takes effect after 7 days.

Effective Immediately

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Bet Limits

Set a maximum wager amount per gaming session. Once you reach that limit, your session will automatically stop.

Game-Based Controls

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Time Limits

Set a daily limit on how many hours you spend gaming. When the limit is reached, your session will end automatically and you'll receive a reminder.

Daily Controls

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Full Exclusion

You can temporarily lock your account (for up to 30 days) or lock it permanently. No bonus offers will be sent during this period.

Maximum Protection

What is responsible gaming and why does it matter?

Responsible gaming means treating gaming as a form of entertainment — one that does not harm your personal, financial, or family life. com 999 believes gaming is only truly enjoyable when it stays within healthy limits. Playing beyond your budget or chasing losses to win money back are the opposite of responsible gaming.

Thousands of people across Bangladesh play on com 999 regularly. Most of them keep their gaming within healthy limits and enjoy the experience. But some players occasionally spend more time or money than they intended — our Responsible Gaming program is here to make sure that doesn't happen.

Core Principles of Responsible Gaming

Com 999 has a set of core responsible gaming principles that, when followed, keep gaming fun at all times:

Don't treat gaming as a source of income — it's entertainment
Accept your losses; don't chase them by playing more
Set a daily or weekly budget and stick to it strictly
Never use money set aside for your family's needs to fund your gaming
Never play under the influence of alcohol or any substance
Taking a cool-off is not a sign of weakness — it's the smart thing to do

How can you tell if gaming has become an addiction?

Gaming addiction doesn't happen overnight. It builds gradually. If you notice the signs below, it's time to pay attention — and not just for yourself, but for those around you too.

Financial Warning Signs

Taking on debt to fund gaming, dipping into the household budget, or secretly withdrawing money — these are serious warning signs.

Mental & Behavioral Signs

Feeling anxious when you can't play, withdrawing from family or friends, losing focus on work or studies — these are all warning signs worth taking seriously.

⚠️ Please Note: If you notice these signs, there is nothing to be embarrassed about. Reach out to the com 999 support team — we don't judge, we help.

Family Protection

If children or teenagers live in your home and have access to your device, make sure your account is password-protected and enable parental controls on the device. com 999 does not allow anyone under 18 to create an account, but keeping shared devices secure is your responsibility too.

💚 Our Commitment: The com 999 responsible gaming team is always here for you. If you're struggling, reach out via live chat — we're here to help, not to judge.

Recognize the Warning Signs

Spending beyond your budget and unable to stop yourself

Chasing losses by continuing to play to win back money

Hiding your gaming from family or friends

Feeling restless, irritable, or low when you can't play

Cutting back on work, sleep, or family time to spend more time gaming

Borrowing money or using funds meant for household needs to fund your gaming

You've tried to stop gaming but keep failing

If 3 or more of these signs apply to you, please talk to us or seek advice from a professional.

Self-Assessment Questionnaire

1

How many times last month did you exceed your planned gaming budget?

Never 1–2 times 3+ times

2

Is gaming affecting your work or time with family?

No Sometimes Often

3

After a loss, do you find yourself playing more to try to recover?

No Sometimes Always

If most of your answers fall in the 2nd or 3rd column, please reach out to our support team.

10 Steps to Building Healthy Gaming Habits

Advice from experienced com 999 members

1

Set a Separate Monthly Gaming Budget

Decide at the start of each month how much you will spend on gaming. Make sure this money does not come from household expenses or emergency funds.

2

Set a time limit before you start playing

Decide how long you'll play before you start. Set a timer on your phone so you can stop on your own terms.

3

Take a Break

Take at least a 10-minute break every hour. Get up, drink some water, take a short walk — it keeps your mind fresh.

4

Make enjoyment your goal, not winning

Enjoyment is the whole point. Winning is great, but if you lose, remember — this is entertainment.

5

Never gamble with borrowed money

Never gamble with borrowed or loaned money. It is the leading cause of financial and emotional hardship.

6

Use com 999's Limit Tools

Go to your account settings to set deposit and time limits. This is the most effective way to stay in control.

7

Don't play when you're not in a good headspace

Anger, sadness, or frustration can cloud your judgment while gaming. Wait until you're in a better state of mind before you play.

8

Let your family know

Be open with your family about your gaming. Keeping it hidden is often a sign of a problem.

9

Keep up hobbies and interests outside of gaming

Don't rely solely on gaming for entertainment — mix it up with sports, reading, or quality time with family.

10

Get Help When You Need It

If you're struggling, don't hesitate to reach out to com 999's support team or consult a professional.

Frequently Asked Questions About Responsible Gaming

Frequently Asked by Members

Log in to your account and go to the "Account Settings" menu. Click on the "Responsible Gaming" option. From there, you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, while increasing a limit requires a 7-day waiting period.

Self-exclusion is a process that allows you to block yourself from gaming for a set period of time. On com 999, self-exclusion can be set for anywhere from 7 days to 5 years, or permanently. During this period, you will not be able to log in to your account, and no promotional emails will be sent to you. Contact our support team to activate this option.

Yes — once a temporary cool-off period ends, your account will be reactivated automatically. However, after a long-term self-exclusion, you will need to contact the support team to reactivate your account, and a brief review process will take place.

The com 999 responsible gaming team is available to offer initial guidance. We can point members toward the right resources and professional help. For serious addiction, consulting a mental health professional is the right step — and there is absolutely no shame in doing so.

Under com 999 policy, accounts may only be used by the registered account holder. If you suspect a minor is accessing your account, change your password immediately and notify our support team. We also recommend enabling parental controls on your devices.

No, setting a deposit or time limit does not affect your ability to receive bonuses. However, no promotional offers will be sent while a self-exclusion is active. Setting limits is a sign of responsible gaming and has no impact on the quality of service you receive.

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Start Safe Gaming at com 999

Responsible gaming isn't about not playing — it's about playing the right way. Register with com 999 and use our safety tools for a secure, enjoyable gaming experience.

Register View Platform More questions?

com 999 is partnered with responsible gaming organizations. We are always here for you. | If you're having trouble, talk to our support team.

com 999 Responsible Gaming – The Complete Guide to Safe Gaming

Core Responsible Gaming Tools

Setting a Deposit Limit

Time Tracking & Reminders

Cool-Off Period

Self-Exclusion

Activity History

Expert Support

How Each Tool Works

Deposit Limit

Bet Limits

Time Limits

Full Exclusion

What is responsible gaming and why does it matter?

Core Principles of Responsible Gaming

How can you tell if gaming has become an addiction?

Financial Warning Signs

Mental & Behavioral Signs

Family Protection

Recognize the Warning Signs

Self-Assessment Questionnaire

10 Steps to Building Healthy Gaming Habits

Set a Separate Monthly Gaming Budget

Set a time limit before you start playing

Take a Break

Make enjoyment your goal, not winning

Never gamble with borrowed money

Use com 999's Limit Tools

Don't play when you're not in a good headspace

Let your family know

Keep up hobbies and interests outside of gaming

Get Help When You Need It

Frequently Asked Questions About Responsible Gaming

How do I set a deposit limit on com 999?

What is self-exclusion and how do I set it up?

Will I be able to play normally again after a break?

Is professional help available for gaming addiction?

What happens if someone under 18 uses my account?

Will setting a gaming limit affect my bonuses?

Start Safe Gaming at com 999