com 999 Terms & Conditions – Please read before use

Com 999 is an internationally licensed online gaming platform. These Terms and Conditions constitute a legally binding agreement between com 999 and its members. This agreement takes effect when you register on our platform or begin using our services.

Although these Terms and Conditions were originally drafted in Bengali, the legal substance is consistent with the English version. In the event of any conflict, the English version shall prevail.

• Com 999 reserves the right to amend these Terms and Conditions at any time
• Members will be notified via email or in-platform notification in the event of significant changes
• Continued use of the platform after any changes will be considered acceptance of the updated terms
• These Terms and Conditions apply together with our Privacy Policy and Responsible Gaming Policy

To open an account with com 999, you must meet the following eligibility requirements:

• Registrants must be 18 years of age or older
• Identity verification through a national ID card or passport is mandatory
• All information provided must be completely accurate and truthful
• Providing false information will result in immediate account closure

Each individual may hold only one account. Opening multiple accounts under the same name, address, or payment method is strictly prohibited. In such cases, all associated accounts may be closed and balances forfeited.

The financial transaction policies at com 999 are clear and transparent. All deposits and withdrawals must be made through approved payment methods.

• Minimum deposit amount: BDT 100
• Deposits must be made through a verified mobile banking service, bank card, or e-wallet
• Deposits from third-party accounts are not accepted
• No additional charges are applied to deposits

• Minimum withdrawal amount: BDT 200
• Maximum daily withdrawal limit: BDT 200,000
• Withdrawals can only be made using the same method used for the deposit
• Withdrawals may be delayed if KYC verification has not been completed
• Additional verification may be required for suspicious transactions

Com 999 regularly offers a variety of attractive bonuses and promotional offers. By accepting these offers, the following terms and conditions apply automatically.

• Each bonus carries a specific wagering requirement that must be met before any withdrawal can be made
• The wagering requirement for the welcome bonus may be 20 to 30 times the bonus amount
• When a balance includes a bonus, the real deposited funds are used first
• Multiple bonuses cannot be claimed simultaneously unless explicitly stated in the offer
• Wagering requirements must be completed before the bonus expires
• If a bonus offer is suspected of being abused, the bonus on that account may be cancelled

Every game on com 999 is governed by specific rules. The following general rules apply across all games:

• All game outcomes are determined by an internationally certified RNG (Random Number Generator)
• Once a bet is confirmed, it cannot be changed or cancelled
• If a game is cancelled due to a technical error, the wagered amount will be refunded
• If an event is cancelled in Sports Betting, the bet will be voided and the stake refunded
• If a software error or display issue causes incorrect odds to be shown in any game, com 999 reserves the right to void the affected bet

The maximum winnings from a single bet or spin are subject to the limits set by com 999. These limits may vary by game and are subject to change from time to time.

The following activities are strictly prohibited at com 999. Violating these rules may result in account closure and forfeiture of your balance:

• Using another member's account or sharing account credentials
• Using bots, automated software, or artificial intelligence to play games
• Any form of fraud, money laundering, or bonus abuse
• Attempting to hack or gain unauthorized access to the platform's systems
• Collecting bonuses through multiple accounts
• Fraudulent or abusive conduct toward other members
• Conducting transactions using funds from illegal sources

Com 999 reserves the right to suspend or close any account under the following circumstances:

• In the event of a breach of Terms and Conditions
• If false information is provided during registration
• If suspicious financial activity is identified
• Under a court order or directive from a regulatory authority

Members may close their account at any time of their choosing by contacting the support team. Any verified balance can be withdrawn before closure, however pending bonuses will be forfeited.

Com 999 considers responsible gaming an integral part of our business. We believe gaming should be a source of entertainment, not a cause of addiction.

• Members may set daily, weekly, and monthly deposit limits
• Members may take a voluntary temporary or permanent break from gaming (self-exclusion) at any time
• No one under the age of 18 may open an account under any circumstances
• If you notice signs of addictive behaviour, contact our support team immediately

Protecting your personal information is our top priority. Full details on how we collect, store, and use member data can be found in our Privacy Policy are available. Key points:

• Your information is never sold or shared with any third party
• All documents collected during the KYC process are stored on encrypted, secure servers
• Information may be disclosed to regulatory authorities where required by legal obligation
• You may request access to or correction of your personal information at any time

In the event of a dispute between com 999 and a member, an amicable resolution will first be sought through direct discussion. Steps for resolving disputes:

• Step 1: Contact our customer support team — most issues are resolved at this stage
• Step 2: If the issue remains unresolved, please file a formal complaint with our complaints department
• Step 3: An independent third-party mediator may be engaged if required

Com 999 is committed to providing members with fair and timely resolutions. All complaints are reviewed within 7 business days.

Com 999 reserves the right to modify these Terms and Conditions, in part or in full, at any time. Regarding such changes:

• Members will be notified by email or app notification at least 7 days before any changes take effect
• The effective date of any updated terms will be clearly stated
• If you object to the revised terms, you may close your account before the changes take effect
• Continuing to use the platform after changes are made will be deemed acceptance of the new terms